Natural calamities challenge businesses and create problems with customer experience (CX). How can a utility demonstrate the desired experience attributes such as speed, quality, consistency, and so ...

Apr. 29—BOSTON — The state's largest utilities are testing geothermal systems to determine if the renewable energy source could help reduce the state's reliance on natural gas and oil to heat and cool ...

Columbus City Utilities announced M. E. Simpson will be flushing hydrants in different areas of the city for a three-week period starting Monday as part of its annual hydrant flow testing program. The ...

Most water utilities in coastal Alabama will have to make major changes to comply with new federal regulations on “forever chemicals.” Last month, the U.S. Environmental Protection Agency instituted ...