Continuous digital connection has fundamentally transformed the entire customer relationship lifecycle, from sales and marketing through to customer service and renewal. In place of the sporadic sales ...

What if a firm could tap into expertise from all divisions to inform the all-important KPI of customer lifetime value? Going a step further, imagine a CLV-focussed conversation among direct marketing ...

Key performance indicators (KPIs) have always mattered, but they are now more relevant than ever in the healthcare industry, as providers make the shift to value-based care. While there are many ...

As more and more companies supplement traditional financial reporting with non-GAAP measures and other key performance indicators, a significant new opportunity is opening up for auditors, according ...

In business, you can’t improve what you’re not measuring—and today’s organizations typically measure progress and success with key performance indicators (KPIs). A successful business is synonymous ...

Discover how organizations can turn AI adoption into lasting business value through culture and strategy.

Every С-level manager knows how it feels to be buried under dozens of key performance indicators (KPIs) and bombarded with numbers from dashboards. After repeating the ritual of data collection and ...