Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The pandemic taught us all how to work differently. This includes call centers, which have ...

When someone calls 911, they expect a highly trained professional to answer, but emergency call center workers are part of an "industry under immense pressure" because of understaffing and a host of ...

When tragedy strikes, calling an ambulance or police as quickly as possible can be a matter of life and death. Staffing issues continue to plague 911 call centers, but with the helping hand of ...

Will DECT Devices Work In A Call Center? Yes, With Limits Your email has been sent DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth ...

OTTAWA — The Canada Revenue Agency said it's hiring more staff at its call centres and expanding its use of artificial intelligence as part of a 100-day plan to improve services. Earlier this month, ...