Zoho Desk Zoho's customer service software has been around since November 2016. More recently, the platform has achieved 45% year-over-year revenue growth for the past five years and serves more than ...

As an analyst, I am a generalist — you almost must be unless you’re Paul Greenberg, who captures and manages a hellacious amount of data about nearly every company in the space. Hat’s off to my buddy ...

Zoho on Wednesday launched a help-desk application designed to round out its list of enterprise software and ride shotgun with its CRM offering. The move highlights how Zoho continue to builds its ...

The company’s Zia AI assistant is being rolled out in new areas and now provides email ‘sentiment’ analysis to Zoho Desk. Zoho has added AI and analytics features to its CRM suite, part of a drive by ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Zoho today unveiled Zoho PhoneBridge Platform. Available immediately to telephony vendors, the platform accelerates the development and deployment of solutions ...