BNPL was by far the easiest way to opt for deferred payments as the service is integrated into many retail websites' ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

The UK Treasury has cracked down on buy now, pay later providers, but what does this mean for industry veterans like Klarna?

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna CEO Sebastian Siemiatkowski said just as much in an interview with Bloomberg Thursday. “From a brand perspective, a ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...