Bruno Durieu et Alta Etic ne veulent pas, ne vont pas mourir. Mais les Cassandre annoncent que l’IA va tuer les call-centers ou en rendre l’usage moins pertinent. Podcast et vidéo sur un télévendeur ...
Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
Numerous television programmes and magazine reports have made this one of their catchphrases: they've left everything behind, they've changed their lives, and so on and so forth. This is usually ...
Une femme, un homme, un seul peuvent-ils changer la donne dans des métiers concurrentiels, tel celui de la relation client, du BPO ? C'est à cette question que tentent de répondre les deux témoins du ...
Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...
Neither American Express nor Zenchef allow you to book a table at Mokonuts. Waiting time: four weeks. In the evening, restaurateurs Moko Hirayama and Omar Koreitem take care of their children.
Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
« Enjoy this piano. It’s a gift. Love, Elton John ». Le piano Yamaha trône toujours, depuis 2016, dans le hall de la gare de Saint Pancras. Depuis, les mains d’innombrables inconnus comme de quelques ...
“They're great for cooking merguez sausages”. The key role of supervisors, the Chief People Officer and measuring the employee experience in the BPO industry. On the floor of Webhelp's call centre in ...
Meero came up with a platform to uberize the real estate or wedding photo business. Things don’t look so well today. Fact from fiction. Assuming that there are many employees or interns left, they ...
On a mission for RED by SFR, Intelcia saw a rapid ROI (return on investment) in the roll-out of fibre, after a complex start-up: +15% on performance. The project demonstrates that AI, particularly ...
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