Carlos Tavares a adoré son Alfasud Sprint, fait un trou dans une Renault 4L, écrit un livre. Edité chez Plon. Passionnant, décapant. De la découverte de son Rosebud à sa vision de l’économie, des ...
Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...
Bruno Durieu et Alta Etic ne veulent pas, ne vont pas mourir. Mais les Cassandre annoncent que l’IA va tuer les call-centers ou en rendre l’usage moins pertinent. Podcast et vidéo sur un télévendeur ...
An exclusive interview with sound engineer Patrick Jauneaud, one of the witnesses found by Manuel Jacquinet, author of the book Studios de légende, secrets et histoires de nos Abbey-Road français. Let ...
Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...
Des ex-dirigeants de l'agence de pub Business (groupe Héroiks) et PM SA (Sirius Media) au cœur d’un nouveau Bygmalion ?
Numerous television programmes and magazine reports have made this one of their catchphrases: they've left everything behind, they've changed their lives, and so on and so forth. This is usually ...
Une femme, un homme, un seul peuvent-ils changer la donne dans des métiers concurrentiels, tel celui de la relation client, du BPO ? C'est à cette question que tentent de répondre les deux témoins du ...
The Vénus was managed by its founder Régine Denis, wife of a Paris music hall director, from 1975 to the 1990s. Like the Château d’Hérouville but smaller and located in south of Paris, this ...
Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
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