M ore entrenched and more advanced use of artificial intelligence, particularly agentic AI, heads the technologies that sales leaders expect to be most impactful for their companies and their ...

From zero-click search to 'AI slop' fatigue, the trends reshaping marketing this year require more than automation; they demand new strategies and tactics.

eHealth, an Indianapolis-based private online health insurance marketplace specializing in Medicare Advantage, prescription drug plans, and Medigap, gets inundated with calls during the annual ...

Affectionately named after the chain’s brand matriarch and chief cultural officer, Selma Oliveira, the voice AI solution “allows us to be there for our guests before they even walk through the door,” ...

Research firm MarketsandMarkets expects the retail analytics market to grow from an estimated $11.31 billion today to $20.65 ...

Every day, millions of users leave detailed, unsolicited feedback in app store reviews. Almost no CRM or customer ...

Zendesk has acquired Forethought, an artificial intelligence agent platform provider, enabling Zendesk to immediately offer self-improving AI agents. Financial terms of the deal were not disclosed.

Cyara, a provider of customer experience (CX) assurance solutions, has added agentic testing and artificial intelligence governance capabilities to validate, monitor, and control AI agents across ...

SurveyMonkey Launches Automated SMS Survey Invites Directly from Salesforce . SurveyMonkey, provider of a platform for surveys and forms, today released automated SMS survey invit ...

Alchemer, a provider of customer experience and feedback technology, today introduced AI Auto-Responder within its Reputation Management product to help companies automatically generate and publish ...

With Invoca AI Agents, marketers can engage, qualify, and convert high-intent buyers through AI-powered conversations across every channel.

Answer engines such as OpenAI’s ChatGPT and Google’s Gemini increasingly create and retain commercial intent, traffic, and some sales. Answer engines make shopping more convenient, especially for ...