The Office of the General Counsel (OGC) has developed templates for use by the University community. Consult with the OGC to determine whether the approved template is appropriate for the particular ...

Given the broad use and relative importance of service-level agreements (SLAs) in a variety of contexts, in this blog post, we provide an overview of the basics of SLAs and what they should address.

Equipment distributors and similar companies in the business of selling or leasing equipment, machinery and hardware that require upkeep often augment their sales and financing activities with service ...

Before beginning work for a client, it is important for both parties to understand the terms and conditions of the project. You need a customer service agreement so everyone has the same perceptions ...

A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved. It is a ...