AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

I’m an fan, but also a realist. Customers really don’t want more technology. What they really want is a better experience. So ...

Enterprises are built on rules and regulations and essential practices and LLMs just aren't up to snuff when it comes to ...

Businesses face challenges not only in acquiring customers but also in retaining them. AI is emerging as a crucial tool for enhancing customer service through personalisation and context awareness, ...

Businesses that engage with hospitality skills will not only navigate the AI revolution, but lead it. By combining AI-driven efficiency with the kind of skills that encourage genuine human connection, ...

Retailers and service providers are using AI to enhance the homeowner and the pro experience in home improvement projects.

Johannes Rath, Transformation Board Member at Signal Iduna, on practical use of AI at large insurers and the question of ...

As well as behavioural and technical issues, firms must also solve a variety of organisational problems to make AI work for ...

AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.

On the morning of Dec. 30, retiree Robert Snyder received a visit from Grays Harbor County Deputy Joseph South. Snyder’s... Read Story ...

Transformer oil, serving both as an insulating medium and a cooling agent, plays a decisive role in transformer performance ...