Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

RFG believes the flow of corporate mail is seldom managed to optimize the effectiveness of customer service and enterprise economics. The management of traditional “paper” mail is routinely treated as ...

Customers’ needs, wants, and preferences are rapidly reshaping business in the digital age. With social and mobile technology always in hand, consumers expect companies to be available online at any ...