Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

A barista’s stand against a rude regular raises questions about respect and who sets the tone in everyday service encounters.

The journey descended into a horror show of countless hours stuck on planes and in airport terminals with two young children.

Leaders are cutting L&D budgets to save on costs – but the long-term damage could be severe, warns a workplace futurist ...

About 3,000 people have donated to a GoFundMe for laid-off Washington Post staffers, including top media figures like Kara ...

The Trump administration finalized a new policy on Thursday giving the president the power to fire or discipline as many as ...

As search engines struggle with AI-generated content and ad-driven noise, GeoSpur deploys a global workforce to manually verify the physical economy. Before AI and robotics can operate safely in the ...

Many common foods that may initially seem to be vegan actually aren't for one reason or another. Here are the items you need ...

Skyline Homes, a Champion Homes brand, was named America’s most trusted manufactured homebuilder for the sixth year in a row ...

Amazon.com, Inc. is upgraded to Strong Buy with solid quarterly results and robust long-term growth prospects. Learn more about AMZN stock here.

New research from Georgetown’s Beeck Center for Social Impact + Innovation reveals how states are navigating technology, ...

One of the strangest things about being a grown up is how convincingly adult everyone looks from a distance. Someone gets a ...