When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Target rolled out new customer service training for the holiday season as the retail giant works to boost sales and improve shopper experiences during the critical revenue period.

Artificial intelligence (AI) is quietly reshaping one of the most human parts of any business: the first hello.

Matt Weyandt, co-founder of the craft chocolate brand Xocolatl, says Gusto has kept pace with his company as it’s grown from ...

By Dr. Stephen Antwi The Ghanaian banking sector has undergone significant transformation in recent years — from regulatory reforms and mergers to the rapid digitalization of financial services. Amid ...

Looking for work? These age-friendly employers actively recruit seasoned workers for their reliability, skills, and wisdom.

Fix-It Right Plumbing, Australia’s most trusted professional plumbing company, proudly announces that its team has recently attended Nexstar Network’s flagship Technical Training Program—a globally ...

Key insights about the next generation of software delivery from Harness’s event, including insights on software delivery ...

Discover a practical blueprint for building a modern, intelligence-driven threat program aligned with enterprise risk and ...

Bark Busters Tree Service, a licensed and insured tree care company based in Harrison, Tennessee, has received consistent positive feedback from residents and businesses across Hamilton County and ...