I think everyone has used this app at least once, and I think that we can all agree we all know how this app works and how yelp makes their money. Recently, a court agreed that how yelp operates is ...

An outsize number of Yelp reviews are the work of a small but vibrant community of consumers. This so-called elite squad writes about half of the site’s restaurant reviews, according to a study by ...

Yelp is an incredibly important tool for consumers to gather information online about all types of businesses. While the general perception has always been that Yelp is a site to look up restaurants, ...

San Francisco-based Yelp has faced many complaints since it began letting consumers post reviews about local businesses ranging from all-you-can eat buffets to zip line operators six years ago. Often ...

When you try a new restaurant or book a hotel, do you consider the online reviews? Do you submit online reviews yourself? Do you pay attention if they are filtered and moderated? Does that impact your ...

Worried about how online critics will affect your business? The surprising results of a recent study show that some negative reviews might not hurt—and might help, instead. “Marketers have generally ...