Instacart to pay $60M in refunds
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The U.S. Federal Trade Commission is probing Instacart , two sources familiar with the matter told Reuters, as the retail platform faces criticism over its artificial intelligence-driven pricing tool.
We are disturbed by what we have read in the press about Instacart’s alleged pricing practices,” the FTC said in a statement.
DoorDash launches ChatGPT grocery app one week after rival Instacart, enabling AI-powered recipe suggestions with hour-long delivery from stores.
In an economy where everyone's feeling squeezed, AI-driven price testing of kitchen essentials was bound to attract attention.
A recent investigation that found Instacart is charging some customers nearly 25% more for the same products from the same store got a lot of people’s attention, including the Federal Trade Commission. According to a report from Reuters, the agency has opened a probe into Instacart’s pricing practices.
Shares of Instacart Inc. (NYSE: CART) declined 6.64% in pre-market trading on Thursday, after a report that the Federal Trade Commission (FTC) is launching a probe into its AI-based pricing tool.
A recent study published by Consumer Reports (CR) alleges that Instacart has been conducting AI-led dynamic pricing experiments that, in some cases, are drastically inflating the cost of certain products.