Instacart also failed to stand behind its "100% satisfaction guarantee" because it implied that it offered full refunds for dissatisfied customers, which the company failed to provide, regulators allege. Instead, customers whose orders were late or incomplete only received a small credit to use on a future order.

Instacart has agreed to pay $60 million in refunds to customers to resolve a Federal Trade Commission (FTC) lawsuit accusing the grocery delivery company of using deceptive tactics that misled shopper...