This post shares what Shopify CEO Toby Lütke learned the hard way: that “best practices” can quietly turn founders into ...

Lots of people return like-new items simply because they weren't what they thought they were. You can buy these products from ...

Returns are a routine part of retail, but at a company as massive as Walmart, every returned item follows a carefully ...

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Margins are razor-thin and retailers are rethinking whether policy tweaks or smarter prevention will make the difference during a high season of returns.