Instacart's AI-driven pricing is being investigated by the FTC—here's what you need to know

Key Takeaways The Federal Trade Commission is reportedly investigating Instacart after a study found the grocery delivery giant used AI tools to charge shoppers different prices for the same items.Consumer Reports,

Instacart to pay $60M in refunds over allegations it deceived customers

Instacart also failed to stand behind its "100% satisfaction guarantee" because it implied that it offered full refunds for dissatisfied customers, which the company failed to provide, regulators allege. Instead, customers whose orders were late or incomplete only received a small credit to use on a future order.

Instacart parent’s stock drops. It faces an FTC investigation, report says.

Maplebear stock was falling following a report that the FTC has sent Instacart a civil investigative demand over its use of AI-set pricing.
The Independent on MSN

Instacart will pay customers $60m in 'false advertising' settlement

Instacart will pay customers $60 million in settlement over ‘false advertising’ - Instacart denied allegations of wrongdoing but said it reached a settlement in order to move forward and focus on its

Instacart settles with FTC over deceptive practices but still faces questions about pricing

Delivery company Instacart will pay $60 million in customer refunds under a settlement reached with the Federal Trade Commission.

Instacart charges shoppers different prices for same items, report says

An investigation by a group of consumer groups has found that Instacart grocery items simultaneously checked at the same store can vary by 23%.
Money Digest on MSN

Consumer Reports investigation says Instacart might be charging you more

A joint investigation between Consumer Reports, Groundwork Collective, and More Perfect Union reveals Instacart's controversial pricing practices.

New Report Exposes Instacart’s Hidden Price Games

A new investigation from Groundwork Collaborative, Consumer Reports, and More Perfect Union reveals that Instacart, enabled by the artificial intelligence pricing software Eversight, is running large-scale,

Same groceries, different prices: Consumer Reports examines Instacart pricing tests

To see how pricing compared locally, 11Alive conducted its own test. Ten people in the 11Alive newsroom shopped on Instacart at the same stores for the same items. Most participants saw the same prices at a nearby Target and Kroger.

Consumer Reports investigation: Instacart’s AI-enabled pricing experiments may be inflating your grocery bill

A new Consumer Reports investigation found that Instacart has been running AI-assisted pricing experiments across several major grocery chains, and in some cases, the discrepancies were significant.

Instacart’s AI-Enabled Pricing Experiments May Be Inflating Your Grocery Bill, CR and Groundwork Collaborative Investigation Finds

A Consumer Reports and Groundwork Collaborative investigation found that some grocery prices differed by as much as 23 percent per item from one Instacart customer to the next. In an inadvertently sent email,

Schumer slams alleged Instacart artificial intelligence-powered price changes

Senator Chuck Schumer (D-New York) is accusing Instacart of ripping off consumers by charging different prices for the same product to different customers. “This is jacking up grocery costs across New York City,