Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

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Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

The Swedish firm’s revenue rose by 15% to $701m, and its gross merchandise volume (GMV) increased by 13% to $25bn in Q1 2025.

Klarna, a FinTech company with a valuation of $46 billion at its peak, is now regretting its choice of valuing artificial intelligence over human employees.

A recent study indicates that AI's impact on employee pay and hours has been minimal, despite its rapid adoption. While some ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...