Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

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Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

While the ‘buy now, pay later’ provider grew to 100 million users last quarter, more of its customers are failing to repay ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its investments in AI. He also attributed the headcount reduction to "natural attrition" ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to ...