BNPL was by far the easiest way to opt for deferred payments as the service is integrated into many retail websites' ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

The UK Treasury has cracked down on buy now, pay later providers, but what does this mean for industry veterans like Klarna?

While the ‘buy now, pay later’ provider grew to 100 million users last quarter, more of its customers are failing to repay ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna CEO Sebastian Siemiatkowski said just as much in an interview with Bloomberg Thursday. “From a brand perspective, a ...