I’m an fan, but also a realist. Customers really don’t want more technology. What they really want is a better experience. So ...

Businesses face challenges not only in acquiring customers but also in retaining them. AI is emerging as a crucial tool for enhancing customer service through personalisation and context awareness, ...

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...

The future of work is being rewritten by artificial intelligence (AI)—but technology competence alone will not be enough to empower the workforce of the future. While AI has massive potential to ...

DREAMING of a job that pays serious cash and gives you enough time for the school run? It’s entirely possible to make a mint AND have enough time to spend with the kids – we reveal six ...

New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...

Johannes Rath, Transformation Board Member at Signal Iduna, on practical use of AI at large insurers and the question of ...

Kirkwood, chief customer experience officer for Arkansas Oklahoma Gas, a subsidiary of Summit Utilities, retired Jan. 13 ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

While not always perfect, customer experience in the telecommunications industry has come a long way, and it continues to improve. What was once measured by basic metrics like Net Promoter Score (NPS) ...