We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Nearly 7 in 10 healthcare consumers will leave a review when texted or emailed, meaning a “passive reputation management strategy won’t cut it” for health systems, according to a Press Ganey report ...

After finishing a meal at a restaurant, a Negative Nancy of a customer wasted no time running home to write a not-so-great review of their experience. Well, the restaurant looked at it as an ...

A restaurant’s witty response to a customer’s review has left internet viewers in stitches. Reddit user u/raj000777 shared a screenshot of the exchange on the subreddit r/funny, where it quickly went ...

Shopping for a new car can be stressful. And if you’re an older driver, there are extra things to consider from comfort and visibility to safety features, to how much you’ll pay for insurance.

Customer reviews are the most influential form of local business content. Surveys routinely reveal that upwards of 90% of consumers read reviews as they search for nearby goods and services. In this ...

There’s power in knowing when not to mess up a good thing, so the fact that Subaru made a commitment to maintaining largely the same formula with the 2026 Subaru Forester Wilderness as it delivered ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

Ben Foster and Pablo Schreiber also star in Potsy Ponciroli’s violent crime thriller set in 1977 Detroit, which played at both the Venice and Toronto Film Festivals. By David Rooney Chief Film Critic ...

Small business owners are being targeted by scam artists who flood Google Maps and other sites with phony false reviews and then extort the business owner, offering to remove the reviews for a price.

How brands gain the strategic edge in customer experience by balancing AI with the human touch. In partnership withNiCE As brands compete for increasingly price conscious consumers, customer ...

Right from the first turn of the ignition, director Potsy Ponciroli lets us know that the things we might expect of an action film set in ’70s Detroit are exactly the things he intends to deliver. A ...