Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

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While the ‘buy now, pay later’ provider grew to 100 million users last quarter, more of its customers are failing to repay ...

Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Klarna, a FinTech company with a valuation of $46 billion at its peak, is now regretting its choice of valuing artificial intelligence over human employees.

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...