Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna halted recruitment entirely in 2023 as it doubled down on its partnership with OpenAI. At the time, the company ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

The UK Treasury has cracked down on buy now, pay later providers, but what does this mean for industry veterans like Klarna?

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

While the ‘buy now, pay later’ provider grew to 100 million users last quarter, more of its customers are failing to repay ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

The buy now, pay later provider surpassed 100 million users globally this year, but also reported widening consumer credit ...

Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.