While buy-now-pay-later giant Klarna gains momentum in the world’s largest economy, there are warning signs Americans are ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

While the ‘buy now, pay later’ provider grew to 100 million users last quarter, more of its customers are failing to repay ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...

Klarna halted recruitment entirely in 2023 as it doubled down on its partnership with OpenAI. At the time, the company ...

Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

The UK Treasury has cracked down on buy now, pay later providers, but what does this mean for industry veterans like Klarna?

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...