Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform. contact centre awards ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards. contact ...

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

The race to meaningful implementation Chris Martin, AI & ML expert at Netcall discusses. contact centre article ...

Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

IPI Evolving Together sets benchmark for channel partnerships by accelerating growth and profitability through ElasticCX ...

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity Elsie’s Story ...

Capita have advised staff at their contact centres working on the Scottish Power contract of the ‘risk’ to their jobs and have entered a 45 day period of consultation with both Unions and Staff.

Cloud-based contact centres are better placed to meet these challenges than traditional infrastructure. They can easily scale and flex to accommodate varying call volumes. Other than laptops and ...

Sigma Connected wins at UK National Contact Centre Awards for Community Foundation success Sigma Connected has won the Giving Something Back Award at the 2025 UK National Contact Centre Awards.

Organisations including AQA, British Gas, Jaguar Land Rover, Parkdean Resorts and Leeds Building Society were honoured with Gold awards at last night’s 30th anniversary edition of the UK National ...