Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform. contact centre awards ...

Content Guru and Together Win “Machine Learning / AI Project of the Year” at 2025 Digital Technology Leaders Awards. contact ...

International CX Excellence Award Winners, Spotlighting AI-Driven Customer Service Automation. contact centre awards ...

The race to meaningful implementation Chris Martin, AI & ML expert at Netcall discusses. contact centre article ...

Suffolk Fire & Rescue Service unveils its cutting-edge control room introducing more resilient 999 operations. Contact Centre ...

IPI Evolving Together sets benchmark for channel partnerships by accelerating growth and profitability through ElasticCX ...

Staysure contact centre Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower ...

Jabra Research Reveals Technology Increases Employee Inclusion in Hybrid Work – In a world where 60% of employees say a hybrid work model is their ideal work arrangement, only three in ten (30%) ...

Organisers of the UK National Contact Centre Awards are pleased to announce a total of £7,000 has been raised for the charity Elsie’s Story ...

RingCentral Contact Centre integrates NICE’s CXone cloud contact centre with RingCentral’s cloud Message Video Phone™ (MVP™) platform. It brings together two recognized industry leaders, providing ...

The State of UK Business Process Outsourcing: Technology, AI, and Growth StrategiesBPOs are looking to grow and they want AI and automation to help drive them forwards… MaxContact’s State of UK ...

mystery shopper at South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.