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« Ce pays mérite le respect » Carlos Tavares un pilote dans la tempête

Carlos Tavares a adoré son Alfasud Sprint, fait un trou dans une Renault 4L, écrit un livre. Edité chez Plon. Passionnant, décapant. De la découverte de son Rosebud à sa vision de l’économie, des ...
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Ave IA, BPO morituri te salutant ? Bruno Durieu, l'homme qui téléphone plus vite que son ombre

Bruno Durieu et Alta Etic ne veulent pas, ne vont pas mourir. Mais les Cassandre annoncent que l’IA va tuer les call-centers ou en rendre l’usage moins pertinent. Podcast et vidéo sur un télévendeur ...
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Lancelot d’Hauthuille, simplificateur en chef des fournisseurs d’énergie

Le logiciel Kraken n’aurait pas été retenu par Engie mais Octopus Energy a fait de cet ERP dédié un atout clé dans la qualité de service délivrée à ses abonnés. Lancelot d’Hauthuille, DG France de la ...
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Want to book a table at Mokonuts? American Express and Zenchef won't be able to help you.

Neither American Express nor Zenchef allow you to book a table at Mokonuts. Waiting time: four weeks. In the evening, restaurateurs Moko Hirayama and Omar Koreitem take care of their children.
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In Madagascar, call centre activity partly spared by protesters

The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
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AI agents. Mylène Farmer said yes. Scarlett Johansson said no

Companies, dentists, and Cécile de France are rushing to adopt chatbots. Why? In Dalloway, Clarissa Katsef, a writer suffering from writer's block, throws herself into the chatbot that gradually ...
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Thanks to Vocalcom's universal connector, Intelcia simplifies 7,000 benefit claims per day

Thanks to Vocalcom's Universal CRM Connector (HUCC), Intelcia's call centre agents can identify callers by automatically consulting customer records in Microsoft Dynamics as soon as the call comes in, ...
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Teleperformance ejected from the CAC 40 index, five years after joining

Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
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‘I kicked the CEO of Teleperformance out of his home,’ Corinne Schamber

Corinne Schamber recounts her remarkable career at Teleperformance, where she started more than thirty years ago. She has held almost every position there, eventually becoming Managing Director for ...
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A memorable experience in Rochefort-du-Gard. Reservations not possible on Airbnb

Unique, secret or memorable places that can't be booked on Airbnb, Booking or Le Collectionnist. These rooms, houses and places that can't be booked on Airbnb or Le Collectionnist. In Annecy, Avignon, ...
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Call centres and outsourced customer relations. Only E/Y makes money in BPO, with its barometer

Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
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Burger King miniaturise ses burgers pour mieux les multiplier : première mondiale ou nouvelle offensive de la surconsommation industrielle?

Pour la première fois au monde, Burger King lance en France des « baby burgers » à partager. Derrière cette opération estivale, une stratégie bien rodée : faire consommer plus, sous couvert de ...