Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing.

Amazon Connect is an AI-powered application that provides one seamless experience for your contact center customers and users. It's comprised of a full suite of features across communication channels.

Jul 23, 2025 · The cloud telephony and contact center service AWS Connect commonly referred to as Amazon Connect, is provided by Amazon Web Services. Businesses construct call flows, rent phone …

Nov 17, 2025 · Amazon Connect is a cloud-based contact center solution developed by AWS. Designed to simplify customer service operations, it enables businesses to manage voice and chat interactions …

Amazon Connect solves the problem of managing a traditional contact center by providing a flexible, cloud-based solution. It allows us to handle customer interactions efficiently across multiple channels …

Sep 2, 2025 · Amazon Connect is a cloud-based contact center built on AWS. Instead of spending heavily on infrastructure or getting locked into rigid contracts, you can set up, scale, and adapt your …

Nov 22, 2024 · Amazon Connect is a cloud-based, omnichannel contact centre service, designed from the ground up to be highly flexible, scalable, and adaptable to meet modern demands.

Amazon Connect is easy to use omnichannel cloud contact center service build on top of Amazon Web Services (AWS). Amazon Connect enables contact center agents to handle customer inquiries (via …

Amazon Connect provides unlimited use of AI capabilities that power end-customer self service, agent assistance, and supervisor experiences. It allows you to optimize every step of your customer …

Amazon Connect is a contact center as a service (CCaaS) solution that offers easy, self-service configuration and enables dynamic, personal, and natural customer engagement at any scale.