Cisco Finesse - End-User Guides
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Cisco Finesse Training Series - YouTube
Cisco Finesse Supervisor and Agent training. Please email us at [email protected] with any questions or specific video requests. We will be adding a ...
Finesse - Cisco Video Tutorial | LinkedIn Learning, formerly Lynda.com
Join Kevin Wallace and Charles Judd for an in-depth discussion in this video, Finesse, part of Cisco Certified DevNet Associate DEVASC 1.1 (200-901) Cert Prep.
Tutorials – Cisco – Finesse Supervisor - End User University
Finesse displays information about active calls and allows you to perform phone functions directly from your computer. As a supervisor, you have the ability to keep track of your agents, including silent …
Jul 20, 2020 · The Cisco Finesse Agent Desktop main window displays information about active calls, Queue Statistics and Team Status. It also enables you to perform phone functions.
About this course UCCX and UCCE. The installation and configuration of Cisco Finesse will be covered, and many hands-on labs will demonstrate how to customize the desktop for agents and supervisors …
Cisco Finesse Agent and Supervisor Desktop User Guide, Release …
Dec 12, 2025 · Cisco Finesse has undergone a user experience refresh in release 12.0 (1). This guide documents the new look and feel of the Agent and Supervisor desktop layouts along with release …
Sep 11, 2020 · Agent Desktop Login/Logout This section will explain how to log into and out of Finesse, the web-based agent desktop.
Cisco Finesse Desktop User Guide 11.5 (1) | Manualzz
Learn how to use the Cisco Finesse Desktop for Unified Contact Center Enterprise. This user guide covers call handling, state management, and supervisor features.
Cisco Finesse - YouTube
Intro to Cisco Finesse Supervisor and Agent Workflow Concepts • 81K views • 10 years ago