The following table provides information about the products involved in PSR, the role of each product, and the minimum product versions that are required for setting up PSR.

In BMC Helix Integration Service, you configure Proactive Service Resolution (PSR) to automate the management of IT infrastructure incidents as described in Use-case-Automatic-incident-management.

By establishing PSR, organizations can achieve high reliability, maintainability, and availability of key business services. The following table lists the benefits related to each workflow:

0 Tags: psr proactive_service_resolution bhom ia servicenow csp create_update_trouble_ticket create_information_event concept bmc_helix_itsm Last modified by Shweta Hardikar on 2022/12/08 …

To reduce event noise, BMC recommends that you update the webhook qualification in BMC Helix ITSM and add the following condition in the Qualification field of the HPD:IncidentOutboundEvent …

For more information, see Creating-a-business-rule-in-ServiceNow-for-creating-information-events-for-incidents. 0 Tags: psr proactive_service_resolution bmc_helix_itsm level1_psr event-based-service …

To reduce event noise, BMC recommends that you update the webhook qualification in and add the following condition in the Qualification field of the HPD:IncidentOutboundEvent webhook: …

Configure the Helix Ops Mgmt for PSR and ITSM for PSR connectors to enable integration with BMC Helix Operations Management (TrueSight Operations Management in the cloud).

Overview of Proactive Service Resolution Organizations rely on incident management to gain visibility into disruptions of their standard service operations. However, without automation, these incidents …

What products comprise BMC Service Resolution? BMC Service Resolution is an end-to-end solution that integrates event management with incident management. This integration enables optimum …