10. ITIL | Demand Management purpose,scope,objectives
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YouTubeKavin Kumar
10. ITIL | Demand Management purpose,scope,objectives
This ITIL core foundation video explains about the scope,purpose and objectives of demand management process which is part of service strategy. Purpose of Demand Management To understand, anticipate and influence customer demands for services. To work with the capacity management to ensure the service provider has capacity to meet its demand ...
4.2K viewsMar 3, 2017
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